Privacy & Terms
Privacy Policy
GINCE is committed to protecting your privacy. This privacy policy explains how we collect and manage personal information and how to contact us if you have any queries about our management of your personal information.
“Personal information” is information or an opinion, in any form and whether true or not, about an identified individual or an individual who is reasonably identifiable. Examples include an individual’s name, address and email address.
The kinds of personal information we collect and hold
The kinds of personal information we collect and hold about you depends on the nature of your dealings with us and the circumstances of collection, including whether we collect the information from you as a customer, supplier, contractor, job applicant or in some other capacity.
For example:
- we may collect your name, telephone number and email address if you contact us with a customer inquiry, request information, provide feedback or correspond with us;
- if you submit an order through our website, we will collect information to fulfil your order including your name, billing address, shipping address, payment information (including credit card number), email address and phone number; and
- if you deal with us in some other capacity, we may collect your name and contact details and any other information you choose to provide to us.
We may also collect details of the interactions you have with us.
We do not generally collect sensitive information (such as health information) and we will only collect sensitive information about you with your consent (unless we are otherwise required or authorised by or under law to do so). If you provide us with personal information about another person, please make sure that you tell them about this privacy policy.
How we collect personal information
We collect personal information in a variety of ways, including when you interact with us in writing, electronically or by telephone or when you communicate with us through our website or social media channels.
The purposes for which we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information for a range of purposes, including:
- to supply our products;
- to respond to enquiries about our products;
- to process your orders and communicate with you about those orders;
- to process payments made to us;
- to screen orders made on our website for potential risk or fraud;
- to improve and optimise our website (for example, by generating analytics about how our customers browse and interact with the website) and to assess the success of our marketing and advertising campaigns;
- if you enter one of our competitions or promotions, to administer your participation in that competition or promotion;
- for our administrative purposes and internal record keeping;
- to provide you with customer service or technical support, and deal with any complaints or feedback you have;
- to perform research and analysis, and improve or develop our products;
- to manage our relationships with our customers, suppliers and contractors; and
- to consider job applicants for current and future employment.
We may use and disclose your information for other purposes required or authorised by or under law (including purposes for which you have provided your consent). If we are unable to collect personal information from or about you, we may not be able to respond to your requests or enquiries or engage in other dealings with you.
Direct marketing
We may use your personal information to contact you with information about our products, special offers, promotions and events that may be of interest to you. You can let us know at any time if you no longer wish to receive these communications, by contacting us (using the contact details at the end of this policy) or using the opt-out/unsubscribe facility in our communications. Your consent will be deemed if you do not opt out when we offer you the opportunity to do so, and will remain current until you advise us otherwise.
Third parties
GINCE will not provide your data to other parties*. In some cases personal data will be confidentially shared internally.
GINCE reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the purchase and/or delivery.
Our website www.gincegoods.com
When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and some of the cookies that are installed on your device. Additionally, as you browse our website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the website.
We collect this information using the following technologies:
- “cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org;
- “log files” track actions occurring on our website and collect data including your IP address, browser type, Internet service provider, referring/exit pages and date/time stamps; and
- “web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
How we hold personal information, and quality and security of personal information
We generally hold personal information in computer systems, including computer systems operated for us by our service providers. We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. This includes taking appropriate security measures to protect electronic materials, and requiring our service providers to do so too.
We take reasonable steps to ensure the personal information we collect, use and disclose is accurate, complete, up to date and relevant. You can help us by letting us know (using the contact details at the end of this policy) about any changes to your personal information, such as your address and phone number.
Access to and correction of your personal information
Please contact us (using the contact details at the end of this policy) if you would like to access or correct the personal information we hold about you. We will generally provide you with access to your personal information (subject to some exceptions permitted by law), but may charge an access fee to cover the cost of retrieving the information and supplying it to you.
Complaints Please contact us if you have any concerns or complaints about the manner in which we have handled your personal information. We will inquire into your complaint and respond to you in writing within 30 days.
Terms & Conditions
GINCE does not guarantee that all items included in the GINCE webshop are in stock at the time of your order. In the event that an item is unavailable, GINCE will contact you shortly by phone or by email. GINCE cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up to date. GINCE may, at any time, amend the content of the site. Although GINCE strives to display the correct texts, images, and pricing on the site and webshop, errors may occur. If you have been charged the wrong amount in the webshop, GINCE will give you the option of placing a new order with the correct price or canceling your order. GINCE, however, reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case, we will notify you by email. If we are unable to contact you, your order will be automatically cancelled. Part of the services mediated through the site are maintained by outside organizations. In situations where GINCE acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. GINCE cannot be held responsible for any damage caused by using the site or, for that matter, not being able to use the site. GINCE cannot guarantee problem-free, uninterrupted, and secure access to the site.
General
The following terms and conditions (“Terms and Conditions”) are valid between you and gince goods (“gince goods”, “GINCE”, “us”, “we”) and apply to all use of and orders placed on gince goods website https://gincegoods.com (“Website”) and via direct contact with our sellers.
By using the Website and/or placing an order on the Website you confirm that you have read the Terms and Conditions and that you accept to be bound by them. Before you accept the Terms and Conditions you shall also read and understand our Privacy Policy here.
GINCE reserves the right to revise the Terms and Conditions at any time. The date of the latest update is found in the final section of the Terms and Conditions. Please note that the Terms and Conditions valid for your order are always the Terms and Conditions that you have read and accepted before you have placed your order and not a later version. You should keep a copy of these Terms and Conditions for future reference.
Please note that GINCE does not guarantee that all products presented on the Website are in stock or are available for purchase. GINCE preserves its right to stop selling a product. The language of the Terms and Conditions is English.
Newsletter
To subscribe to our newsletter, please use the form at the bottom of the page. If you want to know how we handle your personal data, read our Privacy Policy here.
Placing an order
Please make sure that you have read and understand the Terms and Conditions before you place an order.
Before you place your order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors. Please note that products in your shopping bag are not reserved and may be purchased by other customers until your order has been accepted by GINCE.
If prolonged inactivity causes your connection to the Website to fail, your selection of products may be lost. In such case, you will be required to re-enter your selection of products to the shopping bag. If you have any problem with placing an order on the website, please contact us via email via info@gincegoods.com
Order confirmation
After submitting your order, GINCE will send you an automatic order confirmation via email to confirm that we have received your order and that we will start to control the availability of the order. Please note that the order confirmation email is an acknowledgment that we have received your order and is not an acceptance of the order.
Acceptance and shipping confirmation
Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose to not accept your order for any reason whatsoever without any liability to you. Non-acceptance of an order may, for example, occur as a result from one of the following situations:
- The ordered product is out of stock
- Inability to obtain authorization for payment
- An error within the product information, including price or promotion
- Suspicion of any fraudulent activity
Once the order has been processed, a shipping confirmation email will be sent with all relevant information about your order. The shipping confirmation is our acceptance of your order. Please note that GINCE does not guarantee that all products presented on the website are in stock at the time of your order. If a product is unavailable, we will contact you shortly, by phone or by email.
If we have already received a payment for the order, we will refund the amount to you.
Colors
GINCE’s goal is to describe the products at the website as correctly as possible. However, please note that due to the color settings of your computer, the colors of the products shown in the pictures on the Website can differ somewhat from their actual colors. GINCE cannot be held responsible for any such discrepancy.
Prices
The prices on the Website are shown in Euro (EUR), US Dollars (USD), British Pounds (GBP), Swiss Francs (CHF), Hong Kong Dollars (HKD), Japanese Yen (JPY), United Arab Emirates Dirham (AED) depending on where you are visiting from.
The prices and delivery costs shown on the website include Dutch VAT.
The prices and delivery costs shown on the website may vary from time to time and GINCE is not bound by the price until GINCE has accepted the order by sending the shipping confirmation to you.
If you have placed an order and the price has changed before we have accepted your order (by sending you the shipping confirmation), we will notify you by email about the price change and give you the option to place a new order with the new price or cancel the old order. If we are unable to contact you, your order will be canceled. GINCE always reserves the right to cancel any order prior to our acceptance of the order. If we already have received payment for a canceled order, we will repay the amount to you.
Please also note that GINCE may cancel the order even if it has been accepted by GINCE under the condition that you realize or should have realized that the price information was incorrect. We are unable to offer price adjustments/price matching.
Please note that the delivery costs are not included in the prices for the goods. The delivery costs are shown in connection with the shipping methods at the checkout stage.
Please note that items on sale can not be returned.
Payments
We accept the following payment methods:
- PayPal
- IDEAL (Netherlands)
- Bancontact (Belgium)
- Credit cards: Visa, Mastercard, Maestro, American Express
- Apple Pay
When paying with a credit card, the purchase amount is reserved once you receive the order confirmation and is debited once GINCE has accepted your order by sending you the shipping confirmation.
If you wish to cancel your order, please contact us and we will issue a refund. Please note that we are unable to cancel an order once it has been processed by our warehouse.
We are not responsible for any charges or penalties which may be imposed by the payment provider as a result of payment being processed in respect of your order.
Shipping methods
We ship from e-fulfilment specialist Pakkettenfabriek. We offer different shipping methods to meet your needs. Please see all shipping alternatives, estimated delivery time, and costs on the shipping & return page. We offer world-wide shipping for all orders. Please note that we are unable to cancel an order once it has been processed by our warehouse and that shipping costs are nonrefundable for returns.
If GINCE fails to deliver within 30 days, you may have the right to cancel the purchase.
Refund relating to the right of withdrawal
If you choose to withdraw your purchase in accordance the return policy GINCE will issue a refund of the amount paid to GINCE.
GINCE will pay the refund within 14 days of the date on which we have received your notice of withdrawal, under the condition that GINCE has received the product/s from you. The refund is made using the same payment method you used at the purchase if you do not explicitly accept another method. You will never be charged extra if another payment method is used. Please note that GINCE only issues a full refund if the product/s are in the same conditions as at the time of delivery. If the products’ value has diminished due to your handling of the products to a greater extent than is necessary in order to ascertain its characteristics or function, you have an obligation to reimburse us. Thus, GINCE then has the right to withhold such amount of the refund.
To avoid a deduction, please make sure all products are in the exact same condition as you when received them, with tag and seal still attached.
Please note that we do not accept returns or claims of GINCE items bought from other retailers or secondhand sites.
Shipping costs for returning the products
Please note that you must pay the shipping cost for returning the products in accordance with your right of withdrawal and exchange and GINCE has no obligation to pay such costs.
Returning the products
Upon your withdrawal or exchange of your purchase, please return the product/s as soon as reasonably practicable and not later than 14 days after sending your notice.
Please follow the steps below:
- Head to the website of Returnless (www.returnless.com)
- Generate a return label by filling out the return form. Pack up your return safe and drop it off at your chosen postal service.
- Please note; returns outside the EU including UK please mark your box ‘RETURNS OF DUTCH GOODS & MERCHANDISE’ to ensure swift handling by customs. Where possible with your chosen postal service, specify that your parcel is a return. All taxes, import duties and additional charges will be your responsibility. These charges cannot be predicted and our outside of our control.
For all orders from outside the European Union, the costs of shipping, charges and any import taxes and duties paid are non-refundable. We do not refund original or return shipping costs.
Defective products
If you receive defective products, please notify us immediately, or if not possible within a reasonable time after you have detected that the products are defective.
According to the Civil Act you are entitled to complain about defective products within one year. However, you must always notify GINCE within a reasonable time after you have detected that the products are defective. If GINCE consider the products to be defective, one of the following remedies may be applicable:
- A full refund
- Replacing the defective product with a new product.
Copyright permission notice
Copyright in the documents provided in this website (including, without limitation, the trademarks of GINCE, logos, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to GINCE and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material, and you may not publish, duplicate or otherwise distribute the material to others without prior consent from GINCE. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press inquiries, please contact us at info@gincegoods.com
Trademarks
GINCE’s trademarks include but are not limited to the GINCE name and logo. Please note that your use of this website does not grant you any rights to use our trademarks.
Governing law
These Terms and Conditions are subject only to Dutch law. Except where prohibited and without limitation to any statutory rights for consumers, all disputes pertaining to these Terms and Conditions will be exclusively referred to the district court of Amsterdam, as the court of first instance.
- Company information
- Name GINCE: gince goods
- Statutory seat: Amsterdam, the Netherlands
- Office address: Ter Haarstraat 22, 1053 LJ, Amsterdam, The Netherlands
- Email address: info@gincegoods.com
- Chamber of Commerce number: 59989661
- VAT identification number: NL002359628B19
Contact details and additional information
If you would like more information about our approach to privacy, or if you wish to contact us regarding the information set out in this privacy policy, please contact us at info@gincegoods.com
Customer service
GINCE customer service info@gincegoods.com can be reached for information on working days from 09:00 to 17:00. GINCE strives to answer the e-mails it receives within 2 working days.